Clear terms upfront
First your manager confirms that the tile is in stock, the lead time, and the exact shipping cost to your address — and only then do you pay. You transfer exactly the amount you see on the invoice.
The button opens a ready-made email. Or just write to us yourself: sale@tileforyou.eu
✓ Tile broken in transit is replaced free of charge
✓ A real manager double-checks your order before payment
All the numbers first — then the money
How an order works — four steps
Payment isn't the first step, it's the third. Before it you already know availability, lead time, and the full cost.
1
You pick your tile
Fill your cart in the catalog, or simply tell your manager what you liked — a name or a link.
2
Your manager confirms the terms
They check stock at the factory, calculate shipping to your address, and send you an invoice: what's in the order, the lead time, the final amount.
3
You pay
Only once you agree with every term. Payment by Visa or Mastercard — for exactly the amount on the invoice.
4
Shipping and delivery
We pack and ship your order, let you know when it leaves, and stay in touch until the tile is in your hands.
Ways to pay
VISA Mastercard
Credit and debit cards
We accept Visa and Mastercard. The order is paid in full before shipping — in a single payment.
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Your card details never reach the store
Card payments are processed by the payment service Stripe: you enter your card details on their secure side — the store never sees or stores them.
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You pay only the invoice amount
The invoice already covers everything: the tile and shipping to your address. One total — and that's what you pay.
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If you have doubts about the amount or any other detail — write to your manager before paying: they'll go through the order and reply in writing, so everything stays on record.
Double-check before payingShipping
Tile is heavy, fragile freight, so we state the shipping terms up front, for your specific address.
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Worldwide
We ship worldwide, including the United States. Our priority destinations are the United Kingdom, the United States, Germany, Spain, France, Italy, and Portugal, but we ship to other countries too: check yours with a manager before ordering.
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Lead time and cost — on the invoice, before payment
Shipping time and cost depend on the country and on what's in the order, so your manager confirms them on the invoice before you pay.
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Tile ships on a pallet
Tile travels on a pallet in its factory packaging — that's how it handles the road best. Delivery is to the curb at your address; unloading is not included and is arranged by the buyer. Our advice: line up help with unloading in advance.
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Our advice: order extra to allow for cuts. That's standard installation practice: some tiles are lost to cuts at corners and edges. It's better to have a spare box left over than to stop work and wait for a reorder. Your manager will help you calculate the exact quantity from your measurements.
Breakage in transit
If your tile arrives broken, we replace it free of charge
Breakage on the road is our responsibility, not yours. We replace tiles damaged in transit free of charge. After delivery you have 60 calendar days to unpack the order at your own pace, inspect the tile, and report any breakage.
1.Photograph the damaged tiles and the packaging — as they are, with your phone.
2.Write to sale@tileforyou.eu — order number, what's damaged, photos and the bill of lading attached.
3.Your manager confirms the replacement and arranges shipment of the new tiles. You don't need to send the broken tiles back.
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The risk of breakage in transit is ours
You don't pay twice for tile that didn't arrive intact: photos — email — replacement.
Cancellations and returns
Changing your mind is normal. The main rule: the sooner you write, the easier everything is to sort out.
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Cancellation before shipping
As long as the order hasn't shipped, it can be changed or canceled — just write to your manager. If you cancel before shipping, we refund 100% of what you paid.
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Right of withdrawal for EU customers
Consumers in the EU have a statutory right of withdrawal from a distance purchase within 14 days. Return shipping is at the buyer's expense; details are in our Terms of Sale.
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Refunds go back to the same card
We issue refunds within 14 days by the same method you paid with — back to the same card.
Questions and answers
When is my card charged?
Only at the moment you pay the confirmed invoice yourself. Before that, your manager checks stock, calculates shipping, and sends you the final amount — you look it over and decide. Until you pay, there are no obligations and no charges.
Can the shipping cost change after I've paid?
No. The total is locked in on the invoice before payment: you pay exactly the amount you see, and it doesn't change afterward. If something changes before payment (stock at the factory, for example), your manager agrees the new terms with you first, and only then do you decide whether to pay.
Can I pay for the order in installments?
No: the order is paid in a single card payment by Visa or Mastercard — 100% prepayment before shipping. If you still have questions about payment, write to your manager before placing the order.
How do I work out how much tile to order?
Start from the surface area and add extra to allow for cuts. The easiest way is to send your room measurements to your manager at sale@tileforyou.eu — we'll do the math together, taking the layout and tile format into account.
Is it safe to pay by card on your site?
Yes. Card payments are processed by the payment service Stripe: you enter your card details on their secure side — the store never sees or stores them. If you have any doubts, write to your manager before paying: they'll answer your questions in writing and send an invoice with every detail, so you can pay with a clear head.
What should I do if the tile arrives broken?
Photograph the damaged tiles and the packaging and write to sale@tileforyou.eu with your order number — attach the photos and the bill of lading. You have 60 calendar days from delivery to file a breakage claim. We replace tile broken in transit free of charge — that's our responsibility; you don't need to send the broken tiles back.
Still have questions? Ask before you pay
That's how it's meant to work: all the answers and the exact amount first — then the money. Your manager will go through the order and reply in writing.
Or write to sale@tileforyou.eu