Buying tiles online requires clear terms no less than a good selection. At TileForYou, we aim to make the process transparent at every stage — from payment for the order to receiving the material. Delivery country — United Kingdom. For each order, payment terms, delivery times, and receiving conditions may be уточнены depending on the order composition, material availability, and delivery route.
Payment
Available payment methods are shown during checkout. They may depend on the order composition and delivery parameters. If additional confirmation is required for certain items, we separately clarify the material status and provide the final order terms.
Delivery times
Delivery time depends on material availability, factory logistics, and the parameters of the specific order. For some items, the timeframe may be approximate until final confirmation. If additional verification is required for the order, we provide confirmed terms after clarification.
Receiving the order
Delivery is made to the recipient’s address. The unloading format and additional organizational details depend on the order parameters. Delivery country — United Kingdom. If there are important restrictions for receiving the order, such as access, unloading time, floor, elevator, or site access, it is better to let us know in advance.
If there is breakage or a quality issue
Tiles require careful transportation and attentive acceptance. If upon receipt or after unpacking you discover breakage, damage, or a quality issue, please contact support and, if possible, send photographs. We review such situations for each specific order and offer a clear solution taking into account the order composition and delivery conditions.
Order change or cancellation
If the order has not yet been shipped, changing its composition or cancelling it is usually still possible. If the order has already been handed over for logistics or production, the terms of change depend on the execution stage and the order composition. The earlier you inform us about the need to change the order, the easier it will be to agree on a solution.
Returns
Return conditions depend on the condition of the goods, the type of order, and the preservation of the packaging. If you are planning a return, it is better to contact support as early as possible to clarify the procedure and possible restrictions.
Refunds
The refund period depends on the payment method, the order stage, and the rules of the bank or payment system. After the refund is confirmed, the money is returned using the method applicable to your order.
If you still have questions
If you want to understand in advance what payment and delivery terms will apply specifically to your order, contact us before placing it. This is especially useful for international orders: you can clarify the timeframe, receiving format, and important logistics details in advance.